After the PO confirmation, Sales orders are not subject to cancellation or change unless authorized by Achieve.

Neither party shall be responsible for delays in deliveries caused by strike, shortage of material, delays in transportation, or other contingencies beyond that no parties control.

All shipments will be made Ex-work Shenzhen CN or HK CN. The buyer should pay the shipping fee and has the right to select the carrier. Buyer assumes all responsibility for material lost or damaged in transit.

Buyer shall inspect all Goods promptly upon receipt thereof and may reject any Goods that are damaged, defective, or fail in any material way to meet manufacturer's specifications. To reject any Goods, buyer must notify Seller in writing of its rejection and the reason within 15 days after receipt the package (for new and unused items) & within 365 days for used items.

Download an RMA request form below, complete it, and send to your sales representative within 15 days of receipt of goods (for new and unused items) & within 365 days for used items.

To help expedite your request, please include any photos and/or failure and test reports. Authorization to return product will only be issued after the information provided has been fully reviewed.

Unless the Seller notifies the Buyer in writing of a Return Material Authorization ('RMA') number, the Buyer shall arrange returned shipment. Within ten (10) days after receipt of the written RMA number, Buyer shall return to Seller the rejected Goods, freight prepaid, with the RMA number displayed on the outside of the carton. Seller reserves the right to refuse to accept any rejected Goods where the RMA number is not so displayed.